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Frequently Asked Questions

We’ve designed HAL-Locate to be as easy to use as possible - but there may be questions not covered so far on this website. The FAQs below should provide all the information you need but your specific question is not covered, or if you require any further assistance at all, contact our technical support team on 0344 357 6313.

Q: Can I transfer my HAL-Locate to another caravan/motorhome?
Q: Will HAL-Locate reduce my insurance premium?
Q: What is so different about your control centre?
Q: Where can I purchase a HAL-Locate tracker. ?
Q. How much will it cost to purchase a HAL-Locate GPS tracker?
Q. How long will it take to activate my Hal-Locate?
Q. How does the tracker work?
Q. How do I initialise my tracker?
Q. How can I know that my HAL-Locate will only respond to me?
Q. I’m not confident with using SMS text messages. Is the HAL-Locate tracker easy to use?
Q. I have received my first acknowledgment SMS from my HAL-Locate tracker and now I want to arm it. How can I do this?
Q. I now wish to disarm my HAL-Locate, how can I do this?
Q. How can I find out where my leisure vehicle is?
Q. I am getting text messages from my HAL-Locate that say REAS:POD. What does this mean?
Q. I have received a message back that says REAS: LOW EXT or REAS: REP LOW EXT. What does this mean?
Q. I have forgotten to arm my HAL-Locate. Has it got an auto-arm function?
Q. I have armed my HAL-Locate but I would like confirmation that it has been delivered. Can I do this?
Q. I have sent my first location message to my HAL-Locate but I have not received a response. What should I do?
Q. I have been communicating with my tracker since I purchased it but I am now having problems communicating with it. Why would this happen?
Q. I cannot disarm my tracker because I live in an area of bad GSM coverage. What should I do?
Q. Can I change the Geo-fence setting on my HAL-Locate caravan tracking system?
Q. I have changed my mobile number, how can I contact my HAL-Locate system?
Q. I would like to have more than one person able to control my HAL-Locate system. How can I do this?
Q. How many phones can I use to contact the HAL-Locate tracker?
Q. I do not have a user guide for HAL-Locate / I have lost my user guide. Can I get another copy?
Q. I cannot find the answer to my question on here, how can I find the answer?



Q: Can I transfer my HAL-Locate to another caravan/motorhome?
Yes, we will make the process as easy as possible for you. Just contact us and we will take you through it.
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Q: Will HAL-Locate reduce my insurance premium?
By fitting HAL-Locate, touring caravan owners can take advantage of massive annual insurance savings of between 10% and 30% through specialist caravan and motorhome insurance providers.
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Q: What is so different about your control centre?
There are plenty of trackers that are sold with control centre service, however they are not all the same. Rather than just track where a stolen caravan or motorhome is, our service will manage the entire recovery process for you – after all, knowing your pride and joy has been stolen is stressful enough. The last thing you want to do is try and deal with a foreign Police agency in another language!
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Q: Where can I purchase a HAL-Locate tracker ?
A: You can purchase directly fromthis site by clicking here.=
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Q. How much will it cost to purchase a HAL-Locate GPS tracker?
A: Prices vary dependant on subscription terms. Please refer to the pricing section.
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Q. How long will it take to activate my Hal-Locate?
HAL-Locate tracker activations take approximately 3 working days and we aim to get your HAL-Locate activation letter and unique telephone number to you within 4 days.
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Q. How does the tracker work?
HAL-Locate monitors your leisure vehicle 365 days a year. The HAL-Locate tracker uses GSM and GPS to accurately notify you of your vehicles position when requested by yourself.    When HAL-Locate is armed it will immediately alert you, via text message, if your caravan or motorhome moves. If you accidentally move your leisure vehicle and have forgotten to disarm your HAL-Locate, you can disarm the system by responding to the text message you received. If your leisure vehicle has been taken without your consent, HAL-Locate will alert the control centre that it is on the move. An advisor at the control centre will then phone you to get confirmation that your vehicle is moving without your consent. Once theft is confirmed, the control centre will liaise with the police to retrieve your vehicle.
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Q. How do I initialise my tracker?
To initialise your HAL-Locate you need to send an SMS text message to the number provided to you in your welcome letter. For security reasons, we cannot display command information on the website, but all commands can be found in your user guide. HAL-Locate will then respond by SMS text message. This message will contain information regarding the position (latitude and longitude), speed of the vehicle if it is travelling at that point, the current voltage of your leisure battery and the current battery level of your HAL-Locate internal back-up battery. (See your User Guide for more details).
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Q. How can I know that my HAL-Locate will only respond to me?
When you send your initial SMS text message, your HAL-Locate will bond with your mobile phone number. Your HAL-Locate will then only respond to text messages sent from your phone. Therefore no-one else can arm and disarm with an alternative phone. To add additional contact numbers please contact customer services on 0344 357 6313.
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Q. I'm not confident with using SMS text messages. Is the HAL-Locate tracker easy to use?
Yes, there are three simple commands. These are listed in your user guide. These commands can be written in lower or upper case.
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Q. I have received my first acknowledgment SMS from my HAL-Locate tracker and now I want to arm it. How can I do this?
Simply send an Arm SMS to the tracker. The command can be found in your user guide.
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Q. I now wish to disarm my HAL-Locate, how can I do this?
Simply send a disarm SMS text to the tracker. The command can be found in your user guide.
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Q. How can I find out where my leisure vehicle is?
Simply send a locate SMS to the tracker. The command can be found in your user guide.
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Q. I am getting text messages from my HAL-Locate that say REAS:POD. What does this mean?
(POD means Position on demand)
This is a response to sending a message to locate your tracker. This message will contain information regarding the position (latitude and longitude), speed of the vehicle if it is travelling at that point, the current voltage of your leisure battery and the current battery level of your HAL-Locate internal back-up battery."
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Q. I have received a message back that says REAS: LOW EXT or REAS: REP LOW EXT. What does this mean?
This is a warning that your Leisure vehicle battery power level has fallen below our pre-set threshold. We would advise at this point that you charge your leisure battery as per instructions in your user guide.
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Q. I have forgotten to arm my HAL-Locate. Has it got an auto-arm function?
Yes, your HAL-Locate will auto arm after being stationary for two hours. We do recommend that the tracker is ARMED directly after the vehicle becomes stationary, as your leisure vehicle will be disarmed still and therefore will not notify the control centre of movement. In this case a manual phone call to the control centre would be needed to enable them to locate the tracker and track.
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Q. I have armed my HAL-Locate but I would like confirmation that it has been delivered. Can I do this?
Providing you are situated in a good GSM area the message will deliver successfully almost every time, but we do recommend that if your mobile phone permits it, that you activate 'delivery notifications' on your phone. (Please contact your mobile phone provider for more information.) The status of your HAL-Locate is also displayed on the bottom of the Locate response SMS.
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Q. I have sent my first location message to my HAL-Locate but I have not received a response. What should I do?
If you have not received a reply SMS, one of the following may be applicable:
You may have incorrectly entered your unique HAL-Locate telephone number. Please refer to your welcome letter for this number, or contact HAL-Locate technical support. (We may ask you security questions to verify your identity).
You may have incorrectly entered the command when creating the SMS message. Commands can be entered in upper or lower case lettering and can be found in your user guide.

You may not have waited a sufficient amount of time for the SMS to deliver. If the GSM coverage in your area is varied we would suggest waiting an additional amount of time.

If you are certain that the GSM coverage in your area is poor you may need to move you leisure vehicle to an area of improved to get the SMS to deliver. It is not necessary to move the leisure vehicle each time GSM signal is poor as once armed and then subsequently moved, the vehicle will contact you once it is moved through an area of good GSM coverage. It is only necessary for the 'first contact SMS' to enable it to store your mobile number in its memory.
You may have poor signal in the area that you are using your mobile phone. We would recommend attempting to contact the tracker once you have moved out of the area that you are currently in.

If you try all of the above and have still not received a response please contact HAL-Locate technical support on 0344 357 6313.
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Q. I have been communicating with my tracker since I purchased it but I am now having problems communicating with it. Why would this happen?
Your vehicle may be in an area of poor GSM coverage. Your HAL-Locate tracker will auto arm itself after two hours and we would recommend sending a disarm SMS before you move your leisure vehicle. This SMS will successfully deliver once your leisure vehicle has travelled through improved GSM coverage.
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Q. I cannot disarm my tracker because I live in an area of bad GSM coverage. What should I do?
HAL-Locate tracker will auto arm itself after two hours and we would recommend sending a disarm SMS before you move your leisure vehicle. This SMS will successfully deliver once your leisure vehicle has travelled through improved GSM coverage.
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Q. Can I change the Geo-fence setting on my HAL-Locate caravan tracking system?
Unfortunately no. For security reasons this setting cannot be changed.
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Q. I have changed my mobile number, how can I contact my HAL-Locate system?
Simply call our customer services line and we can change the contact number for you. We may ask you one of your security questions when you contact us to verify your identity.
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Q. I would like to have more than one person able to control my HAL-Locate. How can I do this?
Contact customer services on 0344 357 6313 to notify us of the additional number you wish to add. We will then add the additional phone to your HAL-Locate to be able to contact both your own mobile phone and the addition phones. Additional fees apply for more than one phone.
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Q. How many phones can I use to contact HAL-Locate?
Up to three phones can be added to the HAL-Locate tracker (the initial control phone + 2 additional). Additional fees apply for more than one phone.
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Q. I do not have a user guide for HAL-Locate / I have lost my user guide. Can I get another copy?
Contact HAL-Locate Customer services on 0344 357 6313 - we can send you a replacement user guide.
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Q. I cannot find the answer to my question on here, how can I find the answer?
You can contact customer services on 0344 357 6313.
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"HAL-Locate is worth its weight in gold."
Mrs G Kenyon

"A BIG THANK YOU to all at HAL-Locate."
Nigel

"Thank you for the very prompt and helpful service."
Mr C McCloud

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